A Case Study in Global Public Relations

There is a familiar story in the world of the global public relations industry that effectively illustrates the necessity of intercultural communications. There is no indication that the story is any truer than George Washington and the cherry tree, but it is widely used in marketing and public relations training.

In 1962 General Motors successfully introduced the Chevy Nova to the U.S. market. Ten years later they expanded the Nova market to the Spanish speaking countries south of the border. According to the story, GM executives were stunned when sales didn’t take off in those countries – especially since the Nova was so popular in the U.S. – until someone came to the realization that in Spanish, “nova” is translated as “no go.” Who in his right mind would buy a car that doesn’t go?

Whether or not the tale is true, it illustrates a crucial point in public relations. In our global economy, understanding the cultural differences of nations is every bit as important as understanding our own culture.

To Shake or Not to Shake
At one time in certain Arab cultures, men shook their own hands when meeting other men. To extend one’s hand was considered an insult. Today in parts of Africa, Asia, and the Middle East the left hand is considered the “dirty hand,” so the extended hand must always be the right hand. And in many cultures, a man never extends his hand to a woman unless she extends hers first. As you can see, even basic cultural issues like shaking hands must be thoroughly researched before attempting to do business with other countries or you run the risk of offending a potential customer or business partner. Hence, the birth of intercultural communications as a discipline.

Studying the various cultures can include everything from the firmness of a handshake to whether or not to bow to physical proximately. In some Latin American countries it is very natural to stand within inches of the person to whom you are speaking, while many Asian cultures require a minimum distance. In some countries timeliness is an issue. In Costa Rica the individual with whom you are meeting might be an hour late and think nothing of it; however, in Japan your meeting counterpart is deeply offended if you are two minutes late.

It is also critical to be sure you fully understand the idiosyncrasies of the language of the country with whom you are doing business – just ask the American missionary to China who, after several months, learned that he was preaching not about God, but about a pig. (Consider the very slight difference in English between God and dog.)

Intercultural communication is a very up and coming field in global public relations and should be seriously considered by any young person entering the public relations consulting field. With the rapid globalization of business, thorough knowledge of other cultures will make you a hot commodity in the world of business.

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  • As companies are forced into rethinking their current strategy to cope with the current economic climate, many will diversify into foreign markets in order to maintain their efficiencies at or above breakeven point. Many will continue on the basis that whatever has worked for them in the past will work for them in the future in other parts of the world, forgetting to take into consideration the effect of what different cultures may have when doing business.

    When a company decides to enter into a foreign market do you think a PR company should be hired as quickly as possible?

    • Thanks for your comment, much appreciated.

      Definitely as the world economy changes and the internet brings us all closer, more and more companies are looking beyond their local markets and expanding internationally.

      I also agree that lots of companies that do make the leap overseas don’t always take the local culture and business into consideration before hitting those markets. Of course in an ideal situation if a company is serious about taking their product or service to a new market and succeeding they would hire a local PR consulting company or a freelance business consultant that understands the ins and outs of the target market.

  • public relations, is important for any business, and can make a lot of difference to your customer base. It can boost your business, and bring about a more positive image of your company in the eyes of customers and competitors. The business environment today is quite complex, and there are many different players such as customers, competitors, and the government. With the right PR efforts, you can make sure that your company is on good terms with all these different parties.