We’d all like to be right 100% of the time and yet we know that happens about as often as it snows in Hawaii.
So what should you do when your client is wrong? How do you break the news to them?
Realize that most leaders aren’t surrounded by staff that ‘tell it like it is’. Instead they are often afraid to break any bad news with senior management.
Focus on the positive, not on the negative. Look at the challenge as an opportunity to fix and improve.
In an organization this often results in the leader believing things are okay when they really aren’t. This makes spotting the real problem even harder when the information the leader is receiving isn’t the whole truth.
If no problems exist and the business is humming along smoothly they wouldn’t need a consultant, would they?
You step in and have to break the bad news that things aren’t as rosy as the client believes…
Here are 3 ideas to consider:
1. Establish how you work – at your first meeting tell the client that you’re going to be very honest with them. That much of what you uncover will be positive, however, if they’re company is like others you’ve worked with before, you’ll also find room for improvement. Continue Reading