The other day I was typing away on my laptop. Suddenly it shut off. Oh snap!
I was in Mexico about a month ago and remember seeing a warning on my laptop that my battery was dying a slow death.
I thought it was an error. Turned out it wasn’t.
What type of communication and service are you providing your clients with? Are you making it easy for them to contact you? Are you replying to emails and phone calls promptly?
So now my battery really is on life support. I can still use it when it’s plugged in. I tell my wife, I’m going to see how much it costs to get a new battery. If it’s not much I’ll get a new one. If the cost is high, I’ll just get a new laptop.
I go online and find a few local companies that sell the battery I need.
The first one has a great website. I find the battery I need right away. But there are too many choices. Different options and versions. I’m not sure which is the right one.
So I pick up the phone and call them. Now I’m pushing numbers trying to reach a real person. After a minute or so I’m told the department that is supposed to provide ‘service’ and ‘sales’ isn’t available. So I leave a message for them to call me back.
In the meantime, I find another company and give them a call. A sales guy picks up (at least that’s the department he’s in) and I tell him what I need. He says, “yes, we have that battery.” I ask him a few questions to make sure it’s really the right one. He doesn’t have answers to them. In fact, he sounds like he’s just woken up an couldn’t care less if I buy from him or not. His lack of enthusiasm and poor knowledge of his product leaves me hesitant to buy from him. Continue Reading