We’ve all had bad consulting clients. It’s part of being in business. What’s most important is that you know how to identify the situation as quickly as possible, and resolve it.
Here are 5 types of bad clients consultants encounter:
1) The Line Crosser Client:
You know the one. The client that believes since they are paying you that they own all your time. They call you at all hours of the day and night and send you a barrage of emails and expect a response as soon as they’ve hit ‘send’.
Solution: Set clear boundaries from the outset. Let the client know what they can expect of you and what you expect from them to make the project a success. Establish a relationship as a trusted advisor, not servant at their beck and call. If you’ve failed to do this from the get go, let your client know that everything as agreed is moving forward with their project and that they don’t need to worry. And let them know that you have other clients and a business to run as well. Clarify the expectations.
One meeting they are thrilled with the work you’re doing and everything is going great in their business. The next time you walk into their office they act like the walls are falling down.
2) The Spellchecker Client:
These types of clients are such a nuisance. They are typically small minded and don’t see the bigger picture. They spend all of their time looking for the negative in every situation. They often mean well, their issue is that they are simply focusing on the wrong things.
Solution: If a client makes a comment, thank them for it, and let them know that you’re glad that 99% is where it needs to be and that both of you should stay focused on the most critical areas of the project. Because at the end of the day, a better result will be seen when everyone is focusing on the areas where the greatest value can be created. Not on small edge cases that don’t impact the project in any significant way.
3) The Mood Swing Client:
These kinds of clients are often uncomfortable to be around. You never know what they are going to say or do. One meeting they are thrilled with the work you’re doing and everything is going great in their business. The next time you walk into their office they act like the walls are falling down. These are the same type of clients that will say one thing and then do another. They make it hard to complete a project successfully, not for your lack of skill, rather because of their lack of focus and consistency. Continue Reading