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Author: Consulting Success

A Case Study in Global Public Relations

There is a familiar story in the world of the global public relations industry that effectively illustrates the necessity of intercultural communications. There is no indication that the story is any truer than George Washington and the cherry tree, but it is widely used in marketing and public relations training. In 1962 General Motors successfully …

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Public Relations Communication, You Talkin’ ta Me?

Someone once observed that the shortest word in the English dictionary that contains the letters abcdef is also one of the essential elements of effective communication: feedback. While the function of mainstream advertising is persuasion through one-way communication, public relations communication is only effective when mutual understanding between the sender of the message and the …

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