How to become a consultant blog

The Laziest Complaint Ever?


It never ceases to amaze me how small minded some people are.

They spend their lives trying to find the negative in every situation instead of looking for the positive and appreciating it.

Are you the kind of person that always looks for ‘what’s wrong’ and the negative in every situation? Or are you always looking for the positive?

The other day I published an article sharing with you how to increase your consulting fees.

One lady writes me and says “Please remove…if you can’t spell this is not worth my time!”

By the way, she has the acronym “MCC” after her name. Does that stand for Master Chief Complainer?

Not only does she want to complain that I made a spelling or grammatical mistake somewhere in my article, she emails me to ‘remove her’.

Every email comes with an unsubscribe link. You’re free to go any time you want. All she had to do was click one link and “poof” she’d get no more emails from me.

Clearly she needs to be in control and wants to make sure that I know ‘I made a mistake’.

And I guess her time is so valuable that she decided to use it to tell me that.

I also received about 5 other emails from consultants thanking me for the tips I shared and several other comments on the article itself. All positive.

My question to you my friend is, which approach are you taking in your life?

Are you the kind of person that always looks for ‘what’s wrong’ and the negative in every situation? Or are you always looking for the positive?

When your head isn’t dragging you down, it’s amazing how many more opportunities you see. How much more you get done. And how much greater success you’ll see in your life and in your business.

What would you do in this situation?


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34 thoughts on “The Laziest Complaint Ever?

  1. Josh Frank says:

    This person will most likely never buy anything from you. They complain, but never had any intentions of purchasing in the first place. I mean are we to believe that save for a typo she would have busted out her wallet? Send back a funny response that makes YOU happy and feel closure and never think about it again, except for a quick chuckle.

  2. Nickel says:

    The rest of us appreciate the time, thought, and experience you share with us in improving our businesses. Remove her without a second thought and continue to enjoy your success!

  3. luisa says:

    I am not sure how to behave in these situations. I participate in many linkedin groups. Once I posted an article from a national respected newspaper reporting a ranking according to a natinal survey. I received a number of very opinionated comments from people who questioned the results. It was just “facts & numbers” from a survey.
    At first I mildly replied that it was a matter of “indicators”, but the violence of the feed back convinced me to drop it for good. I must say I never posted anything again in that group.
    The other day, someone commented a post criticising a project we were promoting. I decided not to reply, to avoid giving him/her visibility. Nobody was engaged in the discussion. I will cancel it and nobody will complain.
    I probably went to far from your question, I simply want to say that internet, social media, blogs & posts expose us to people reactions, giving them the possibility to comment without engaging in a direct relationship. They probably think this is not real and feel free to be rude.
    Or they simply had a bad day and it is on us to use our good manners.
    In the end, I think the new technologies test our patience and how good we are in tolerating the other humans.
    Keep up with the good work you are doing.

    • Luisa – continue to share, provide value and educate as much as you can. Don’t worry about what others think – there will always be those that enjoy finding the single mistake from an abundance of good.

  4. Trudy Phillips says:

    Michael, I agree with Nickel. Just let her go. I personally enjoy reading your material and find pearls of wisdom that help me help others.

  5. Ninja says:

    Sometimes negative criticism is constructive criticism. Though I must point out that when you have public social blogs as these expect everything and anything and be open minded.

  6. Tanya Roberts says:

    No one likes to be called out publicly for making a mistake. While this person was brutally negative, perhaps the next person would just unsubscribe without making a fuss. I work as a copywriter and, believe me, ALL of us make typos from time to time. That’s why checking over thoroughly before sending is so key. Having said that, we’re all human here. You’re probably better off without the negativity!

    • Tanya – agreed. In almost every published book I read I find some error(s) and that’s after it’s gone through several layers of editing and proofing.

  7. ben says:

    Loved the title and the content! Truthfully most of your email goes to my junk mail box, but today as I emptied my junk mail saw the title and decided it might be worth a read. As a consultant I am constantly amazed at individuals who opt-in then send request to be removed instead of using the simple link on the bottom as required by law. Many of these individuals seem to have a “I can’t be bothered” attitude at best while most take on more of a threatening tone. This leads me to the several possible different conclusions: they are unfamiliar with how email works, uneducated in general, foolish, or as you concluded lazy.

    I am sure at some point in time I have been such a person. I am glad when individual such as yourself are brave/bold enough to remind us that our actions might not have the desired effect. When that happens it good to take the time to think of how this attitude might be corrupting our other attempts at success in life.

    • Thanks Ben. Does the email usually go to your junk folder automatically? Or do you put it there? If the first, let me know so we can look into that and of course if you can mark it so it’s not labeled as junk that may help too. Appreciate the comment.

  8. Lynne says:

    Thank her for pointing out the mistake, remove her name, and move on. She doesn’t deserve your energy!

  9. In these situations, I happily remove those types of individuals. I don’t waste my time with people who are overly concerned with the little things or human error we all make from time to time, than being open to receiving something that could help them improve their own life. Count your blessings…lol, she’s off your list!

  10. Roger Whitham says:

    This makes you scratch your head and roll your eyes.

    Its always best to look for the positive even in the negative. Take this case for example, through it, Michael you were able to make a valuable and helpful point. And though I do look at everything with a critical eye, its with the intent of improvement not to criticize or complain. And in this spirit may I suggest that you incorporate “mind reading’ into your posts so that you will automatically know which persons should be preemptively removed from your distribution list.

    Simply amazing.

    • Roger that’s exactly why I wrote this article and wanted to share it with all of you.

  11. Brad Moore says:

    I am dying (or dieing…hope she does not see this) to know: did you remove her? Or did you make her click, “unsubscribe”?

  12. Howard Bryant says:

    My view is that she was obviously ‘chunking down’ into the specifics / details which is where she will always find so called ‘problems’. The approach I see you take is to ‘chunk up’ to the bigger picture of purpose and intention which is where there are ‘opportunities’. It is what it is so just recognise that is her chosen style and keep doing what you are doing.

    • “bigger picture of purpose and intention which is where there are ‘opportunities” well said Howard!

  13. Wendy Garcarz says:

    As Winston Churchill once said”Pessimists see the difficulties in every opportunity but optimists see the opportunity in every difficulty” I believe he was dyslexic and couldn’t spell either!

  14. Joshua says:

    Great read! I often forget to look for the positive in given situations. Thanks for the reminder.

  15. AD DC says:

    This short read has done wonders with inspiring me back in line to continue walking forward or at least wait patiently in line until I know for certain my next move.

    Work related goals and challenges differ sometimes when your personal life’s challenges or direction takes a swift turn leaving you feeling a sense of amnesia.

    Thank you for inspiring with your positive insight and energy.

  16. doejimz says:

    I was teaching English to mostly Japanese and Korean students. I admit as non-native speaker of the language, I also have grammar flaws and pronunciation problem. I always told my student whenever they committed mistake it’s okay. It’s not how fluent you are in speaking the words but it’s how you express your thought and emotion that enable your listeners to understand you.

    Thanks for sharing this article. As what my previous told me, there are tow kinds of complaint: a. Non-sense b. With a sense that helps you improve your craft.

  17. Greg says:

    Hilarious! I
    appreciate it when successful people make mistakes, even tiny ones. Reminds me we are all fallible.

    In his book, ‘THE WAL-MART WAY’, Don Soderquist, former Vice
    Chairman & COO of Wal-Mart, describes a conversation he had about a
    competitors store that he says “was the worst store I had ever seen in my life…they won’t be tough competition at all.” Sam asked if Don had seen the panty hose rack
    to which he replied no.

    “Don, that was best panty hose rack I have ever seen!”

    “Don, did you see the ethnic cosmetics?”

    “No Sam.”

    “They have twelve feet of ethnic cosmetics, and we have only
    four feet…They are doing a much better job then we are, Don.”

    Don Soderquist said that exchange provided a lesson he would
    carry with him as long as he lived. “That’s the way Sam thought – and that’s
    the way he taught…I never again looked for what was wrong with a competitor’s
    store, but for what we could learn from it and how we could get better. That’s how we strive for excellence.”

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