I was out for a business lunch at a local restaurant.
They have great food and are known for their service and attentiveness to customers.
This time however, something happened that reminded me of a mistake many business owners make.
Most things are meant to be kept simple and humans have a habit of feeling that more is better – when the opposite is usually the case.
We ordered our food and when it arrived we asked to have some hot sauce.
“Sure, I’ll get that for you right away” said the waiter.
Two minutes went by and no hot sauce.
When someone asks for a condiment like hot sauce once their food arrives, they want it right away so they can add it to the food in front of them and start enjoying it.
Still waiting for our hot sauce I got the attention of a waitress and asked her for some hot sauce. She said, “Right away”. But then we noticed that she went over to her POS system and entered in that we wanted hot sauce. Continue Reading